If you have a power cut, call 105 - a new, free service for people in England, Scotland and Wales. Find out more at www.powercut105.com
To report a loss of power, or if you are concerned about the safety of equipment, call 0800 316 3105 and if you're calling from a mobile 0333 323 2105.
If you live in London, the East or South East of England, then being on our Priority Services Register will ensure you will receive extra support if you experience a power cut.
Who can register to receive extra support? The elderly, those dependent on medical equipment or who have a disability or young children. See a full list here
For information on energy efficiency and useful contact details of other organisations who are able to offer advice for residents on keeping warm and reducing energy bills, see this leaflet.
Updated: April 2018