Fire, Police, Ambulance or Coastguard - Dial 999
- In the event of an emergency dial 999.
- Tell the operator which of the four services you require.
- Give the telephone number shown on the phone you are using.
- Give the address where help is needed.
- Follow the instructions from the operator.
When you ask for the Ambulance Service you will need to provide some additional information (if, of course, you know it), including:
- The patient's age, sex and medical history;
- Whether the patient is conscious, breathing and if there is any bleeding or chest pain; and
- Details of the injury and how it happened.
Before help arrives, you can help the ambulance crew by doing the following:
- If you are in the street, stay with the patient.
- Call back if the patient's condition changes.
- Call back if your location changes.
- If you are calling from home or work, ask someone to open the doors and signal where the ambulance staff is needed.
- Lock away any family pets.
- Write down the patient's GP details and collect any medication that they are taking.
- Find out if the patient has any allergies.
When you ask for the Fire Service you will need to provide some additional information, including:
- What is on fire?
- Is there anyone trapped?