Our information & advice services are free to anyone over the age of 60, wherever you live in Suffolk.
For information on local services and support for older people in Suffolk see our website
Call the Information & Advice Line: 01473 351234 between 9am - 4.30pm Monday-Friday
Allwell Care Company is a domiciliary care agency based in Ipswich Suffolk
that provides a range of services from personal care to assisting with getting to appointments.
Type of Service: Home Care Agency (Privately Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 2
Services Offered: Personal Care (on a contracted hours basis)
Care Offered: Call in Service • Cleaning Service • Dementia • Domestic Services/Home Help • Elderly Care • Food Preparation & Serving • Medication Assistance • Palliative Care • Personal Hygiene Care • Shopping Service/Errands • Sit in Service • Transportation Service
Contact: Michael Bailey (Manager)
Tel: 01473 907695 - mention homecare.co.uk when you call
If you or someone close to you have been affected by cancer and you've got questions, it is easy to call our nurses on freephone 0808 800 4040
- We are here from Monday to Friday, 9am to 5pm
- We cannot diagnose you or give a medical opinion
- Our service is confidential
- UK residents only - information about overseas organisations, overseas residents seeking treatment in the UK
- We're unable to help students - see help with projects and academic work
Part of Care UK in conjunction with the NHS, the Suffolk Dental out-of-hours service provides treatment for patients who require an urgent appointment at weekends or bank holidays
- Ipswich and East Suffolk
- West Suffolk
How does the out-of-hours (OOH) service work?
Suffolk Dental out-of-hours service does not offer walk-in appointments, so access to the service is via the national NHS 111 call line. In Suffolk this service is delivered by Care UK.
Calls to NHS 111 are free from mobile phones and landlines and the service can be accessed 24 hours day, 365 days a year by dialling 1-1-1.
- A telephone consultation with a doctor or nurse practitioner
- A face to face appointment with a Dentist
- The dental van operates between 10:00am and 16:30pm in Ipswich.
Care UK retains records about the healthcare and treatment you receive as one of our patients. This helps us to ensure that you get the best possible care from us. We have a legal duty to keep this information confidential and we will only ever use or pass on information about you where there is a genuine need for it.
As an OOH patient we will share details of your consultation with your GP to ensure continuity of care.
We may also share your information for the purposes of ongoing care with other Health or Social Care organisations eg NHS Trusts, Social Services, GPs, OOHs providers and ambulance services.
If you do not want your information to be shared then please speak to the clinician who will note your objections and explain to you the possible consequences of your decision, which could include delays in receiving ongoing care.
Community Action Suffolk supports organisations in Suffolk's Voluntary, Community and Social Enterprise (VCSE) sector, to enable them to operate more effectively.
We provide a voice for individuals and groups who may not otherwise be heard and represent their interests to the public sector. We can do this through our specialist networks.
We help our partners communicate and work more effectively with VCSE sector organisations, communities and volunteers in Suffolk. All these parties have a vital part to play in improving the lives of people in Suffolk. This is recognised by many statutory partners, though working with such diverse groups can be difficult for large statutory organisations. Community Action Suffolk is in a position to support our partners and open communication channels.
We believe that our role in helping both sectors to work more closely together will make Suffolk a better place for everyone.
Do you live in the Shotley and Holbrook area? then the Community Connector Scheme could be for you!
Did you wake up today and think “more of the same” and wish something different and interesting could happen in your life?
Has one of life's many challenges been thrown at you recently, and you are not quite sure where to turn for advice and information?
Have you received professional advice to take greater care of your health and wellbeing, to be more active, physically or socially?
Have you recently moved to the area or just find yourself alone because of bereavement, separation or your children growing up?
The Community Connector Scheme aims to do just what it says! It will support you to connect with:
- social activities, clubs and groups and like-minded individuals in this community
- the right advice and information for your local situation
If you would like to visit the bus, see below for list of dates and locations in Oct/Nov:
Wednesday 31st October - Shotley Village Hall
Tuesday 6th November - Holbrook Community Car Park
Wednesday 14th November - Shotley Village Hall
Tuesday 27th November - Shotley Village Hall
Wednesday 5th December - Holbrook Community Car Park
Tuesday 11th December - Shotley Village Hall
Wednesday 19th December - Shotley Village Hall
We are a charity set up to help bereaved people to understand their grief and cope with their loss. We provide information, one to one support and offer advice, education and training services.
We also have a specialist Children & Young People Team.
If you would like to volunteer to support bereaved people, help on our Area Committee or with publicity and fundraising please contact us.
For help or information please telephone your local Branch:
Ipswich 01473 230888
North Suffolk & Great Yarmouth 01502 722234
Suffolk Coastal 01394 670770
West Suffolk 01284 767674
“I felt my counselling with my volunteer was very helpful indeed, at a time when I felt isolated and at times desperate”.
Offering free and impartial advice to parents about finding childcare, the free early education entitlement and other family services for 0-19 year olds.
The Suffolk Family Information Service (also known as FIS) can help you:
- find out about free early education for your 3 or 4 year old
- find out if your child is eligible to receive the free 2 year old early education
- look for a breakfast, after school or holiday club for your child
- think about your childcare options?
Our friendly staff can provide:
- detailed childcare searches of childcare providers in the area in which you are looking
- a range of services in Suffolk for children, young people and families from our Family Services Directory
- extra help to families who are struggling to find childcare that meets their needs
- Phone: 0345 60 800 33 (Helpline is open Monday to Thursday from 9am to 5pm. Fridays from 9am to 4:30pm)
- email :email@example.com
Headway Suffolk supports 250 adults a week who have an acquired brain injury or a neurological condition through an extensive range of rehabilitation, therapy and support services. Full information is available at: www.headwaysuffolk.org.uk.
It has hubs based in Ipswich and Bury St Edmunds that are open Monday to Friday, and operates satellite hubs in existing community buildings in Felixstowe, Woodbridge, Haverhill and Aldeburgh, and runs monthly dementia groups in Ipswich and Martlesham.
It is affiliated to Headway – the brain injury association.
- The most common forms of acquired brain injury (ABI) are traumatic brain injury (TBI) and stroke. Other causes include brain tumour, meningitis, aneurysm, haemorrhage, encephalitis, anoxia, and other conditions.
- The brain controls everything we do and brain injury can affect every aspect of who we are. The physical, cognitive, emotional and behavioural effects of ABI can have devastating consequences for individuals and their families.
- In Suffolk, there were 3,201 admissions (1,780 male, 1,421 female) to hospital with acquired brain injury in 2016-17. That is 8.7 admissions per day.
- Of the total admissions, 1,318 were head injuries (789 male, 529 female), 1,215 stroke (657 male, 558 female) and 421 tumours (228 female, 193 male).
Helen Fairweather, Headway Suffolk Chief Executive
Tel: 01473 712225, Direct Dial: 01473 552834, Email: firstname.lastname@example.org
David Crane, Headway Suffolk Communications & Marketing Officer
Tel: 01284 702535, Direct Dial: 01284 771957, Email: email@example.com
For more information see their website: https://www.headway.org.uk/
Our aim is to ensure the Health & Social care services in Suffolk are the best they can be, and if people wish to share their views with us or make complaints, that we are there to help and support them.
If you would like to find out more about who we are and what we do please visit our website details below.
Whatever happens as we get older, we all want to remain independent and live life on our own terms. That's why, as well as offering regular friendly contact and a strong campaigning voice, Independent Age can provide you and your family with clear, free and impartial advice on the issues that matter; care and support, money and benefits, health and mobility.
A charity founded over 150 years ago, we're independent so you can be.
For more information, visit the website: www.independentage.org
Speak to one of our advisers for free and confidential advice and information. Lines are open 8am-8pm, Monday to Friday, and 9am-5pm, Saturday and Sunday. Freephone 0800 319 6789 or email firstname.lastname@example.org.
At Macmillan, we know how a cancer diagnosis can affect everything. So we're here to support you and help you take back some control in your life. From help with money worries and advice about work, to someone who'll listen if you just want to talk, we're here.
If you require cancer information and support please call our support line on 0808 808 00 00 (Monday-Friday, 9am-8pm).
Helping local people live healthier lives. OneLife Suffolk is a partnership between Leeds Beckett University, MoreLife and Quit 51, commissioned by Suffolk County Council. If you want help to lose weight, stop smoking, become more active or get a health check, check out the website www.onelifesuffolk.co.uk, send an email email@example.com or call on 01473 718193.
The Rural Coffee Caravan delivers information and friendship across Suffolk. Information is power - and the Rural Coffee Caravan befriends people and offers them access to the information they need to empower them.
Knowing what's going on in our own communities isn't always easy. It is especially difficult if access to transport is limited, or the village shop or pub or post office has gone, or you live in one of Suffolk's very scattered parishes. We bring the Project to rural communities, equipped with coffee, tea & homemade cakes, along with all sorts of information about organisations and the services they offer you.
The Rural Coffee Caravan started up in 2003 to tackle rural isolation and promote community spirit. The Project was the brainchild of the Rev Canon Sally Fogden. Sally was manning a helpline in Suffolk for the Farm Crisis Network (a national charity providing wide ranging support for the farming community in the UK) and felt very strongly that there was a need to do something to combat the stress of rural isolation.
Sally and some colleagues hit upon the idea of a mobile community cafe and information centre. So they purchased a caravan, gathered together some relevant information, made some cakes and took the caravan into rural Suffolk.
Their little enterprise was an instant hit and, encouraged by this response, they applied for and received some funding and the Rural Coffee Caravan was born.
The caravan started out visiting rural communities in Mid Suffolk during the summer months. Since then it has spread its wings across the whole of the county and continued to grow. There is now a second vehicle - a campervan which visits village halls and coffee mornings year-round.
The information provided by the Coffee Caravan has helped many people gain access to the benefits, services and information they need and in one exceptional case played a fundamental part in the village of Bruisyard building a village hall.
The Coffee Caravan also helps foster community spirit by bringing people together in a relaxed social atmosphere to just chat and get to know each other better.
More and more villages want the Coffee Caravan to visit and the list of agencies wanting their information taken out to rural Suffolk continues to grow.
'Easing loss through group support'
Recently bereaved or suffering a delayed reaction to loss? Are you in need of help and support?
Why not join a small focused group, of 5-10, sharing bereavement issues?
Groups are led by an experienced facilitator creating a warm, safe environment in which to explore the many aspects of loss.
Groups are free and open to Suffolk residents able to attend the Hadleigh venue.
For more details or to reserve a place contact Patrick or Margaret
SBS is a not-for-profit charity working with 'Community Action Suffolk' in setting up this new service (registration CAS2398/16)
Our Hearing Aid Service provides support to people with a hearing loss throughout Suffolk.
We run drop-in Hearing Aid Clinics for the routine checking and maintenance of NHS Hearing Aids including re-tubing and issue of batteries. We are able to advise you on hearing loss and how to get the best from your aid. Clinics are held on the 2nd Wednesday in February, April, June, August, October and December from 1330 to 1530.
We also offer a telephone consultation service, advice and demonstration of assistive equipment and deaf awareness advice and guidance tailored to your individual needs.
Our service is provided by qualified and experienced staff supported by a team of trained volunteers. All of our staff and volunteers are fully DBS checked and provide a reliable high quality service.
Suffolk InfoLink provides a search engine that uses key words and location criteria to find information about all sorts of local services, activities, advice, information and support, which are extremely useful resource for reception staff and patients.
- Charities and Voluntary Organisations
- Children’s Centres
- Local Groups such as scouts
- International Community Groups
- Support Groups such as drug and alcohol misuse groups
- Learning and Physical Disability Services
Wellbeing is important to us all. We want to feel good about ourselves, to get the most out of our lives and feel connected to other people. ‘Wellbeing' means feeling more than just happy and confident, it means feeling able to cope when things get tough in our lives or when our physical health suffers.
Wellbeing Suffolk provides a range of support for people with common mental health and emotional issues, such as low mood, depression or stress. We work with you to help you make the necessary changes to improve your wellbeing and quality of life.
Our services are free and are available to people of all ages in Suffolk.
If you are aged 16 and over you can access our support through your GP or any other health or social care professional, or you can self-refer using the form on this website or by calling your local team:
Tel: 0300 123 1781